YOUR ACCOUNT

Account deletion.

If you are using an early version of MyHealthPrep, you can start account deletion in the app or contact support if you can’t access it.

In the app

1. Open Account Settings, then Edit Profile.
2. Select Delete Account and follow the confirmation steps.
3. Complete the verification shown in the app. An account with an email sign-in uses an email code; an anonymous account uses its active device session.
4. Check the deletion status screen for the outcome. Starting a request is not confirmation that deletion is complete.

Read the confirmation carefully: deletion is permanent and, once the request is accepted, cannot be cancelled.

If you have a subscription, deleting your account does not cancel it. Manage cancellation separately through the provider where you subscribed.

Can’t access the app?

Email support@myhealthprep.com with the subject “MyHealthPrep account deletion request”. Where possible, send it from the email associated with your account. We need to verify that the account belongs to you before handling the request.

Do not send your password or sign-in codes. Sending an email does not automatically accept or complete a deletion request. Support will follow up about verification and next steps.

Data and timing

The in-app process covers the account and its associated profile, personal plans, recipes, history, and uploads. Unsynced changes on the device are discarded after the request is accepted.

For questions about your data or a pending request, contact legal@myhealthprep.com.